Incentives: One complimentary guest in 15 full paying guests on bed and breakfast only. Other special arrangement for honeymooners, VIPs are to be negotiated and arranged with the hotel directly.
Cancellations: All cancellations/ amendments must be given in writing to the Reservations Office. Bookings cancelled within 48 hours are subject to no charge, cancellation after 48 hours attract a 10% charge and in case of a no show there is a 100% cancellation charge.
Complaints: Any complaints concerning food and beverage, service or any other issue relative to the hotel MUST BE reported on site and recorded accordingly. Failure to do so, the hotel will not be held responsible in any way. Following that, any dissatisfaction arising with the handling and resolving of the complaint on site must be received by the hotel in writing not later than 14 days after client’s departure. Failure to do so will result in the hotel taking no responsibility or action.
Payment Terms: Payment terms are strictly cash before departure f the company or client does not have credit facilities with Best View Hotel. The credit terms can be arranged with the hotel in advance subject to approval by the management.
Service: The service to be provided by the hotel shall be governed solely by the booking correspondence with official reservations confirmation stamp from the hotel.
This agreement constitutes the entire agreement between the parties and no modification, variation, alteration or consensual cancellation shall be of any force or effect, unless reduced to writing and signed by the parties
Insurance/Liability: The hotel shall be excused and shall not be deemed in default for any failure of performance hereunder, for any reasons beyond its control. Such case shall be deemed to include without limitation, war, warlike, operations, armed aggression, insurrection, riots, fire, explosions, accidents, failure to obtain any government approvals, Governmental acts or omissions, regulations or orders, acts of God, acts of the public enemy, epidemics, quarantine, restrictions or labor troubles.